Conflict occurs at many levels. Understanding the level at which the conflict exists is the first step to resolving an undesirable situation. This course will offer the participants an experiential opportunity to assess their individual styles under normal and conflict conditions. In addition, participants will receive practical ways in which conflicts can be resolved, diffused, or avoided. This workshop will also include techniques on how to deal with difficult people by learning to understand them, and how to identify the different “problem types” in order to skillfully approach them to achieve results. (3 meetings)

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